🦌 Looka 退款政策
生效日期：2026-08-28 · 适用于 Looka 安卓应用与 looka.foyue.org 网页端
一、我们的态度
Looka 免费版永久可用、功能完整，你完全可以先长期使用再决定要不要付费。正因为如此， 我们不需要靠"退款很难"来留住人。如果你付了钱却觉得不值，告诉我们，我们退。
二、谁来处理退款
我们的付款由 Paddle.com 作为登记商户（Merchant of Record）处理。你的账单上会显示 Paddle 或 Paddle.net 的字样。退款由 Paddle 按本政策执行，款项原路退回你的付款方式。
三、订阅与通行证
- 14 天内无理由退款：首次订阅或购买通行证后 14 天内，无论是否已经使用， 都可以申请全额退款。
- 自动续费的扣款：续费扣款后 14 天内可申请退还该期费用。
- 随时取消：取消订阅后不再产生新的扣款，已付费的当期可继续使用到期满 —— 取消不等于立即退款，你不会因为取消而损失已付的这一期。
- 退款完成后，Pro 权益随之结束，你的日程、待办、笔记、日记等全部内容仍然保留， 账号回到免费版继续使用。
四、鹿角（AI 额度）
- 未使用的鹿角：购买后 14 天内、且该次购买的鹿角一枚都没有消耗时，可全额退款。
- 已经用掉的鹿角无法退款 —— 它对应的 AI 服务成本已经实际发生。 如果你只用了很少一部分就觉得不合适，写信告诉我们，我们会按实际情况酌情处理。
- 退款后，该次购买对应的鹿角余额会一并扣除。
五、Founder 限量买断
购买后 14 天内可申请全额退款。退款后创始席位释放、永久 Pro 权益结束，你的内容同样保留。
六、什么情况下我们可能拒绝
- 超过上述期限的申请（我们仍会看具体情况，但不承诺）。
- 存在明显滥用的账号，例如反复"购买 → 用完额度 → 退款"。
- 通过非官方渠道取得的兑换码或账号。
七、怎么申请
- 自助：在 App 或网页端「订阅」页点「管理订阅」，进入 Paddle 自助门户， 可以查看发票、更改付款方式、取消订阅。
- 写信给我们：looka01@qq.com， 附上付款邮箱或订单号即可，不需要说明理由。我们通常在 2 个工作日内回复， 退款到账时间取决于你的发卡行，一般为 5–10 个工作日。
八、法定权利
本政策不影响你依据所在地法律享有的权利。欧盟／英国消费者对数字内容的法定撤回权、 以及其它地区的同类规定，均以当地法律为准；当法律给予你更有利的保护时，以法律为准。
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🦌 Looka Refund Policy
Effective 2026-08-28 · Applies to the Looka Android app and looka.foyue.org
1. Our position
Looka's free tier is complete and never expires, so you can use it for as long as you like before paying anything. Because of that, we have no reason to make refunds difficult. If you paid and don't feel it was worth it, tell us and we'll refund you.
2. Who handles refunds
Our payments are processed by Paddle.com as Merchant of Record; charges appear on your statement as Paddle or Paddle.net. Refunds are issued by Paddle under this policy and returned to your original payment method.
3. Subscriptions and passes
- 14-day no-questions-asked refund on a first subscription or pass purchase, whether or not you have used it.
- Renewal charges can be refunded within 14 days of the charge.
- Cancel any time. Cancelling stops future charges; the period you already paid for continues until it ends. Cancelling is not the same as a refund — you don't lose the period you've paid for by cancelling.
- After a refund, Pro benefits end. All of your content is kept — events, tasks, notes and diary entries stay in your account, which returns to the free tier.
4. Deer Antler credits
- Unused credits: full refund within 14 days of purchase, provided none of the credits from that purchase have been spent.
- Spent credits cannot be refunded — the AI processing cost has already been incurred. If you spent only a small amount and feel the purchase was wrong for you, write to us and we'll look at it case by case.
- A refund removes the corresponding credit balance from your account.
5. Founder buyout
Refundable in full within 14 days of purchase. The founder seat is released and permanent Pro benefits end; your content is kept.
6. When we may decline
- Requests outside the periods above (we'll still look, but can't promise).
- Clear abuse, such as repeatedly buying credits, spending them, then requesting refunds.
- Codes or accounts obtained through unofficial channels.
7. How to request
- Self-service: open the subscription screen in the app or on the web and choose "Manage subscription" to reach the Paddle customer portal, where you can view invoices, update your payment method and cancel.
- Email us at looka01@qq.com with the email address you paid with, or the order number. No reason required. We normally reply within 2 business days; the refund then takes about 5–10 business days to appear, depending on your bank.
8. Your statutory rights
This policy does not limit rights you have under the law where you live, including the statutory right of withdrawal for digital content in the EU and UK. Where local law gives you stronger protection, that law applies.